Returns

You may return any unopened merchandise in its original condition, including original sealed packaging within 30 days of invoice date and you will receive a full refund, minus shipping and gift-wrapping charges. 

We do not offer refunds on cosmetics, hair care and skincare items. Please make your selections carefully. 

Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.

Returns may only be shipped directly to the TheFragranceDealer.com warehouse at the address below.  Please include the following information with your return:

  • Full name:
  • Street Address:
  • City:
  • State:
  • Zip Code:
  • Country:
  • Phone Number:
  • E-mail Address:
  • Original order confirmation no. or invoice no.:
  • Reason for return:
Return Shipping Address:
Return Department
848 w. Ninth st , Suite B
Tempe, Arizona 85281 U.S.A

Returns will be processed and refunds will be issued within 1-2 weeks of receipt.

All products are subject to inspection by The Fragrance Dealer team. Returns that do not meet the above criteria may be returned to customer or destroyed upon request.

 

WE ARE NOT RESPONSIBLE FOR DAMAGED GOOD'S DURING TRANSIT. DO NOT ACCEPT PACKAGE FROM DELIVERY SERVICE IF PACKAGE IS CLEARLY DAMAGED. WE SHIP VIA USPS AND YOUR PURCHASE IS INSURED BY THEM. IF ITEM IS DAMAGED PLEASE CALL USPS

800-275-8777